Confidential data handled responsibly
Personal data (such as name, e-mail address, telephone number) are processed and conveyed by the operator only in a lawful manner - in particular for the fulfillment of contractual or legal obligations, on the basis of predominant legitimate interests of the operator or on the basis of the consent of the user.
The lawfulness of data processing results from the Austrian Data Protection Act as well as from the regulation (EU) 2016/679 (GDPR). The legal basis is specifically detailed in the following processing.
Presentation of our Website
The operator continuously optimises the presentation and services offered for the website users. In order to better understand how the pages are used, the operator saves the following data, short term, each time the site is accessed: name of the website visited, requested details, date/time, volume of data transmitted, message about successful retrieval of data, browser/version/language, operating system, previously visited sites, duration of use, country of origin and anonymised IP-address. By visiting this website, the user, in accordance to Article 6 (1) (a) of the GDPR, gives his/her consent to the short term storage of the IP address of the terminal. The user's IP-address will be deleted when use of the website is complete. The operator uses the aforementioned data anonymously only for statistical purposes in connection with the offer.
What happens to your data received in a user inquiry
On making contact with the operator (eg. by contact formula or e-mail), the following user's information may be stored for the purpose of processing the request, as well as, in the case of follow-up questions: title, first name and surname, postal address, e-mail address, telephone number and additional inquiry-related information (eg. duration of stay, number of persons).
Personal data collected in this manner will be deleted by the operator within three years, after processing of the request has been completed. The personal data disclosed by the user will only be processed and used by the operator to the extent necessary in fulfilling the request and /or for the provision of the requested service.
Reporting RequirementPursuant to the Austrian Reporting Law accommodation participants are required to provide the accommodation provider with the data specified in § 5 and § 10 of the Reporting Law. This relates to the following data:
- Name, date of birth, gender, nationality, country of origin, address plus postal code and
- for international guests - type, number, issue location and issuing authority of a travel document, and also the date of arrival and departure.
Guest RegistryOwing to our legal obligation arising from § 19 of the Reporting Law-Implementation Order, the accommodation provider shall maintain this data in a Guest Registry and save it for a period of 7 (seven) years, unless it is needed for a longer period of time for other purposes which are named in this Data Protection Statement.
The Guest Registry shall be maintained by us in electronic format, and for this purpose the accommodation provider shall transfer the data to an IT services provider. The data shall thus be saved locally. No transmittal into a third country shall occur.
Transmittal of DataThe data categories of “arrival” and “departure,” linked with the country of origin, shall be transmitted to the community where the hospitality company is located, in accordance with § 6 of the Tourism Statistical Order. Also, aggregate data regarding the total number of overnight stays and total number of persons obligated to pay the room tax shall be provided to the Tourism Association of Paznaun - Ischgl, where the accommodation provider are members, and/or to the community. This shall be handled on the basis of § 19 of the Tyrol Accommodation Law.
Legal Basis for Data ProcessingData processing pursuant to the above Sections 1.1 to 1.3 shall be based on Art. 6 para. 1 lit. c of the DSGVO.
Additional Data Transmittal to the TVB/MunicipalityIn addition, the accommodation provider shall provide your postal code and year of birth (in a pseudonymized and/or anonymized form) to our municipality and to our TVB for statistical purposes in order to prepare and evaluate the origin and age statistics by the Tourism Association (TVB). This transmittal is based on Art. 6 para. 1 lit. e (transmittal in the public interest) and lit. f (predominate lawful interest) DSGVO. However, you may file an opposition at any time for reasons relating to your particular situation (Art. 21 para. 1 DSGVO).
Using a Guest Card
General InformationThe accommodations participant are entitled to obtain a guest card. The guest card grants the owner benefits and/or services at various companies in the region (e.g. reduced admission fees). The guest card is valid for the period of your visit.
Issuance of the Guest CardThe guest card will be issued and validated by the accommodation provider solely at your request. It will be issued according to the Guest Card system employed by the TVB and/or by the accommodation company, either in the form of
- an electronically generated guest card,
- a Guest Card issued on your cell phone or
- a copy of your reservation slip.
Processed Personal DataThe following personal data, obtained from the reservation data (see Section 1 above) will be processed both for the electronically generated, and also for the cell phone-provided Guest Card:
- First and last name, date of birth, country of origin/postal code and the date of arrival and departure.
If the Guest Card is issued in the form of the “reservation slip,” then it will contain the information required by § 5 in connection with § 9 of the Reservations Law (see Section “Reservation Data”). In this case, no electronic processing will be performed relating to the Guest Card.
When using the Guest Card, the following additional personal data will be processed:
- Data relating to the frequency of use of the particular card, service requested, reservations, transaction logging, reference to the reservation data and accommodation company.
This data is required firstly to verify your identity and secondly to verify the validity of the Guest Card for the particular service requests, and if necessary, to allow invoicing of the benefits between the service providers, the TVB and any accommodation companies involved.
Legal Basis for Data ProcessingProcessing of the data for purposes of the Guest Card shall proceed pursuant to your consent (Art. 6 para. 1 lit. a DSGVO).
Operation of the Guest Card SystemThe Guest Card System is operated by the local tourism association (TVB). In addition, local accommodation operators and local companies (service providers) are involved. The data that is processed for the Guest Card will be deleted after 40 (forty) months, unless additional retention is necessary for other lawful purposes (e.g. reporting requirements).
Receivers of the DataData processed for purposes of the Guest Card will be provided to the local Tourist Association for invoicing to the service providers and/or accommodation operators.
The individual service providers who provide beneficial services based on the Guest Card, likewise will receive the data, provided you have used the Guest Card services provided by these companies.
To claim the benefits, you must present the particular Guest Card on which the data is recorded, and thus disclose the data to the service provider. The company will then check whether the card is (still)valid, usually by reading the bar code on the Guest Card and by transmitting the bar code data to our IT services provider. At this time personal data will be transmitted to the company, in particular also your identity data (to verify your identity and date of birth).
If the Guest Card has been issued in the form of a reservation slip, then its validity will be checked based on the copy of the reservation slip.
Use of the website is also possible without cookies. The user can deactivate the storage of cookies in his browser, limit cookies to certain websites or set his browser to send a notification before a cookie is stored. The user can delete cookies, at any stage, from the device's hard disk using the browser's privacy functions. In this case, the website's functions and user-friendliness could be restricted. The user's consent forms the legal basis of data processing, in the context of cookies, via the cookie banner.
Google Analytics improves user-friendliness
The information generated by the cookie about the use of the website will be transmitted to Google servers in the USA. The transfer of personal data to the USA is subject to a European Commission adequacy decision. Google uses the transmitted data, on behalf of the operator, to evaluate the user's use of the website in order to compile reports and website activity and to provide other services in relation to website and internet usage.
Google may also transfer this data to third parties if required by law or if third parties process this data on behalf of Google.
In case IP-anonymisation is activated on this website, the IP address will be truncated within the European Union or the European Economic Area. Only in exceptional cases the complete IP address will be first transferred to a Google server in the USA and truncated there. The IP-anonymisation is active on this website.
The user can prevent the storage of cookies in the context of Google Analytics by selecting the appropriate settings on the browser. In this case, however, the full functionality of this website may be restricted. Furthermore, the user can prevent Google's collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under: http://tools.google.com/dlpage/gaoptout?hl=en
Further information concerning the terms and conditions of use and data privacy regarding Google Analytics can be found at http://www.google.com/analytics/terms/us.html.
Profiling for more individual offers and information
To improve our products, automated data processing techniques are used to analyse user behaviour (ie. profiling).
Social Media Plugins for even more information
The operator uses so-called "embedded" social media plugins (interfaces to social networks) on the website. When visiting the website, the system automatically establishes a connection with the respective social network due to the integration of the plug-ins and transmits data (IP address, visit to the website, etc.).
The data transmission happens without the intervention and outside the responsibility of the operator. The user can prevent this data transmission by logging out of the respective social networks before visiting the website. Only in the "logged in" state, the social network can assign specific data to the user's activity profile through automatic data transfer.
The automatically transmitted data is used exclusively by the operators of the social networks and not by the operator of this website. Further information can be found directly on the website of the corresponding social network. The privacy settings can also be changed here.
The social networks included on the website are:
Facebook - Plugins
Twitter - Plugins
Google(+) - Plugins
Learn more at http://www.google.com/intl/de_ALL/policies/terms
Instagram - Plugins
Youtube - Plugins
This website uses Google Remarketing. Google Remarketing is an advertising service provided by Google that allows targeted promotion to previous visitors to the site.
Third parties, including Google, display ads on many different websites on the Internet. For this purpose, cookies are stored on the user's device and used when later visiting another website to display advertisements based on previous visits by a user to this website. The identification of the users takes place via cookies set in the web browser. With the help of cookies, the user behavior can be analysed when visiting the website and then used for targeted product recommendations and interest-based advertising.
Further information on https://support.google.com/adwords/answer/2453998?hl=en.
Facebook Custom Audiences
You can feel assured with us
Furthermore, the user has more rights, which are granted by law. These are shown clearly below.
Your personal rights at a glance
Right to be informed:
It is your right to be informed, if and to what extent your data is processed by us.
Right to Rectification:
If we process incomplete or incorrect personal data about you, you may request a correction or completion at any time.
Right to Erasure / the Right "to be forgotten":
If your personal data is unlawfully processed, you have the right to demand the deletion of your personal data from us. There may well be reasons opposing an immediate deletion (retention requirements or other legal obligations).
Right to Restriction of Processing:
If you contest the accuracy of data, you may request that your data be restricted for the duration of the audit if the processing of your personal information is unlawful, but you do not wish the data to be deleted if it is no longer required for the agreed purpose, as you may need the data for asserting / enforcing legal claims, or if you have objected to the processing of the data.
Right to Data Portability:
You have the right to demand the publication of the data provided by you in machine-readable form, provided that processing takes place on the basis of a consent or a contract.
Right to Objection to Processing:
If the processing of your personal data serves the purpose of performing public-interest tasks, the exercise of official authority or if we have a legitimate interest, you can object to this data processing if there is a legitimate interest in your personal data.
Right of Appeal:
Assertion of Rights:
Confirmation of Identity:
To protect your rights and your privacy, in case of doubt, we are entitled to request proof of identity.
Right to Claim for Fees:
If you claim that one of the above-mentioned rights is manifestly unfounded or particularly frequent, we are entitled to charge an appropriate processing fee or refuse to process the application.
Alpin Resort Austria
Herr Florian & Arlette Fasser
Phone: +43 5674 5376
Tourismusverband Tiroler Zugspitz Arena
Phone: +43 5673 20 000
further informations: www.zugspitzarena.com
Phone: +43 5674 5205
Fax: +43 5674 5611
further informations: www.bichlbach.tirol.gv.at
IT service provider
feratel media technologies AG
FN 72841w, LG Innsbruck
Phone: +43 512 7280 0
Fax: +43 512 7280 1080
further informations: www.feratel.at
feratel media technologies AG
FN 72841w, LG Innsbruck
Phone: +43 512 7280 0
Fax: +43 512 7280 1080
further informations: www.feratel.at